Help and FAQs
Paying
How does Jarabay keep my money safe?
When you pay online, Jarabay holds the money. The seller is paid only after you confirm you received your order, or after the waiting days if you do not report a problem.
Which payment methods can I use?
Card, bank transfer and USSD through Paystack or Flutterwave. You can also pay on delivery when the seller allows it.
Orders and delivery
How do I track my order?
Open My orders. You will see each step, the rider, and a chat with the seller and rider.
What is the delivery code?
A 4-digit code on your order page. Give it to the rider or seller only when the goods are in your hands.
Something is wrong with my order. What do I do?
Open the order and tap Report a problem before the money is released. The payment is frozen until Jarabay settles it.